REMOTE SUPPORT ASSISTANCE

CODENET TECHNOLOGIES is committed to providing efficient and secure remote support to address your technical issues promptly. Our remote support service allows our technicians to connect to your computer or device over the internet and assist you in real-time. Below is a guide on how our remote support works and what you can expect.

1. Request Support: Contact our support team via phone, email, or our website to request remote assistance. Provide a brief description of the issue you are experiencing.
2. Session Setup: Our technician will send you an invitation with a link to initiate the remote support session. This link will direct you to download and run our secure remote support software.
3. Connect: Once you have run the software, you will be prompted to provide a session ID or access code, which the technician will provide. This code ensures that only the authorized technician can access your system.
4. Access and Control: After connecting, the technician will have access to your system to diagnose and resolve the issue. You can monitor the technician’s actions on your screen and communicate with them via chat or phone.
5. Resolution: The technician will troubleshoot and attempt to resolve the issue. Once the problem is resolved, you can end the session. If the issue cannot be resolved remotely, the technician will discuss further steps with you, which may include scheduling an on-site visit.

• Confidentiality: We respect your privacy and maintain confidentiality. Our technicians only access necessary data and follow strict confidentiality protocols.
• Secure Connection: The remote support software uses encrypted connections to ensure the security of your data during the session.
• Session Control: You have full control over the session and can end it at any time.

• Convenience: Receive technical assistance without the need for an on-site visit.
• Efficiency: Quick resolution of issues, reducing downtime and disruption.
• Cost-Effective: Save on travel and on-site service costs.

• Backup Your Data: Although unlikely, issues may arise during the session. We recommend backing up your important data before starting.
• Stable Internet Connection: Ensure you have a reliable internet connection for the duration of the support session.
• Close Sensitive Information: Close any sensitive or confidential information on your screen before the session begins.

For remote support assistance, please contact:

CODENET TECHNOLOGIES
(954)-539-8350
support@codenettechnologies.com

Thank you for choosing CODENET TECHNOLOGIES for your technical support needs. We are dedicated to providing you with the best possible service.